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STORE POLICY

Because We Care

At Labocosmetica US (Soluvap inc.), we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING POLICY

How We Do It

At Labocosmetica US (Soluvap inc.), we are committed to providing our customers with fast and reliable shipping. Our goal is to process and ship orders within 24-48 hours.

Shipping Options

We offer standard shipping (2-7 business days) to the continental US and Canada. Delivery times may vary based on shipping destination and shipping method. Please be aware that in some cases, unusual shipping costs or locations may make it necessary for us to cancel an order. If this occurs, we will make every effort to notify you as soon as possible and will provide you with a full refund for the cancelled order. We reserve the right to modify Shipping Options and Shipping Costs at any time without prior notice.

Shipping Costs

Shipping costs displayed at checkout are calculated based on the total amount of the order. Please be aware that in some cases Shipping costs may be modified after the order confirmation based on the weight of the products ordered, the shipping destination, and the shipping method. If this occurs, we will make every effort to notify you as soon as possible and will provide you with a new quote for extra shipping fees or a full refund for the cancelled order. We reserve the right to modify Shipping Options and Shipping Costs at any time without prior notice.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use the tracking number to monitor the delivery of your order.

International Shipping

For international orders, please note that the recipient may be responsible for paying additional duties, taxes, or fees imposed by their local government.

Return Shipping

In the event that you need to return an item, please refer to our Return Policy for further information on how to process a return. Return shipping costs are the responsibility of the customer unless the return is a result of our error.

Thank you for choosing Labocosmetica US. If you have any questions about our shipping policy, please do not hesitate to contact us.

RETURN POLICY

Everything You Need to Know

At Labocosmetica US (Soluvap inc.), we are dedicated to providing our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

All return must be previously approuved by Labocosmetica US (Soluvap inc.). To be eligible for a return, the product must be in its original condition, including all packaging and tags.

Return Process

To initiate a return, please contact us at office@labocosmetica-us.com. Once we have received and processed your return request, we will provide you with further instructions on how to return the product.

Refunds

Refunds will be processed within 7-10 business days of receipt of the returned product. Refunds will be credited back to the original payment method used for the purchase.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is a result of our error. We recommend using a trackable shipping method for all returns.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. 

Thank you for choosing Labocosmetica US. If you have any questions about our return policy, please do not hesitate to contact us.

WARRANTY

Our Policy

  1. Limited Warranty: Our products are warranted to be free from defects in materials and workmanship for a period of 24 month. This warranty applies only to the original owner and is not transferable.

  2. Exclusions: This warranty does not cover normal wear and tear, damages caused by misuse, abuse, neglect, unauthorized repairs or modifications, or failure to follow instructions provided with the product.

  3. Remedies: In the event of a defect, we will, at our option, replace the product, or refund the purchase price, provided that the product is returned to us with proof of purchase.

  4. Limitation of Liability: Our liability is limited to the replacement of the product, or refund of the purchase price, and in no event shall we be liable for any indirect, incidental or consequential damages, including, but not limited to, lost profits or revenues.

  5. No Other Warranties: This warranty is in lieu of all other warranties, express or implied, and we make no representations or warranties, express or implied, of any kind with respect to the products.

  6. Governing Law: This warranty shall be governed by the laws of Québec, Canada.

  7. Customer Responsibility: The customer is responsible for the cost of shipping the product to us for replacement or refund.

  8. Changes to Warranty: We reserve the right to modify this warranty at any time without prior notice.

PRIVACY POLICY

Trust Us with Your Information

At Labocosmetica US (Soluvap inc.), we are committed to protecting the privacy of our customers and visitors. This privacy policy outlines the information we collect, how we use it, and the steps we take to ensure it is protected.

Information Collection and Use

We collect information from our customers and visitors when they place an order, subscribe to our mailing list, or fill out a form on our website. The information collected may include name, address, email address, phone number, and payment information. We use this information to process orders, communicate with customers, and improve our services.

Information Sharing We do not sell, rent, or share any personal information collected with third parties. We may share information with third-party service providers who assist us in providing our services, but these parties are bound by confidentiality agreements and may only use the information for the purpose of providing the services they were engaged to perform.

Security Measures

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. We also limit access to personal information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services.

Cookies

We use cookies to track and store information about website usage and to provide a better user experience. Cookies are small text files stored on your device by your web browser. You can choose to disable cookies in your browser settings, but please note that this may limit your ability to use some features of our website.

Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these websites, and we encourage you to read their privacy policies before providing any personal information.

Changes to Privacy Policy

We may update this privacy policy from time to time. If we make any changes, we will notify you by updating the date at the top of this page.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us.

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